Help
Use Help to browse in-app topics, read FAQ-style answers, submit a support ticket, and learn how to download the desktop agent.
Overview
Help is available to any signed-in user. You can open topic cards, search related questions, and email support when the FAQ does not answer your question.
The Help hub includes topics such as:
- My Profile
- Clients
- Projects
- Leaves
- Activities
- Time Tracking
- Timesheet
- Company Profile
- Organization Unit
- Products and Services
- Manage Users
- App Productivity
- Download Agent App
How to access
Open Help from the application.
From the Help menu you can also choose Submit Ticket.
Closing the Help hub returns you to the Dashboard.
What you can do
- Browse topic cards for common product areas
- Open Q&A for a selected topic
- Search or pick related questions
- Submit a support ticket by email
- Read guidance about downloading and using the desktop agent
Download Agent App covers how to download the agent and what it can track, including apps, screenshots, blur, mouse, location, private time, and idle or offline behavior.
For monitoring features that depend on the agent, also see Activities and capture settings in Company Profile.
Step-by-step workflow
- Open Help from the application.
- Review topic cards and searchable questions.
- Open a topic, for example Timesheet or Download Agent App.
- Read the Q&A for that topic.
- If you still need help, choose Submit Ticket.
- Close Help to return to the Dashboard.
Expected result
Topic cards and searchable questions appear. Opening a topic shows Q&A for that section. Submit Ticket opens your email client with a message to itpsupport@waiin.com.
Common validations
Help is a browse-and-read area. If a topic does not cover your case, use Submit Ticket.
| Issue | Where to look |
|---|---|
| Sign-in or OTP | Authentication |
| Timesheet submit or approve | Timesheet |
| Agent, screenshots, or live monitoring | Activities; Company Profile |
| Leave blocked by holiday or workday rules | Leaves; Company Profile |
| Report export or missing data | Reports |
| Outlook or Keka connect | Integrations |
| Subscription or payment | Subscription |
| FAQ does not cover your case | Help → Submit Ticket |