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Authentication

This page explains how to sign in to In Time PRO Web, recover access, complete extra verification when required, and what happens when your session ends.

Overview​

You sign in on the Account login screen with your email or username and password, or with a sign-in method your company has enabled, such as Microsoft, Google, Okta, or ADFS.

Your company is identified from the Web address you open. Use the address and credentials your administrator provides.

After you sign in, you are automatically taken to the appropriate Dashboard based on your role.

How to access​

  1. Open the In Time PRO Web address for your organization.
  2. If you are not signed in, the Account login screen opens.
  3. Enter your email or username and password, or choose an external sign-in option.
  4. Optionally select Remember Me.
  5. Complete captcha, two-factor verification, or password reset if prompted.

Client portal users can also sign in with a one-time password (OTP) from a client login link.

What you can do​

  • Sign in with email or username and password
  • Stay signed in with Remember Me
  • Reset a forgotten password
  • Confirm your email when activation is required
  • Complete two-factor verification when your company requires it
  • Sign in with Microsoft, Google, Okta, or ADFS when those options appear
  • Sign in to the Client Portal with a 6-digit OTP
  • Return to sign-in after a session timeout

Administrators with the right access can sign in as another user from Proxy Login or from Manage Users. This is not part of everyday sign-in.

Step-by-step workflow​

Sign in​

  1. Open the In Time PRO Web address.
  2. Enter your email or username and password.
  3. Optionally select Remember Me.
  4. Submit the form.
  5. If prompted, complete captcha or two-factor verification.

Reset your password​

  1. On the login screen, open Forgot password.
  2. Enter your email address and submit.
  3. Open the reset link from your email.
  4. Enter a new password that meets the rules shown on the screen, then confirm it.

Complete two-factor verification​

  1. After password sign-in, open Send code when prompted.
  2. Choose a delivery method and send the code.
  3. On Verify code, enter the code before the 90-second timer ends.

Sign in with a client OTP​

  1. Open the client login link from your organization.
  2. Enter the 6-digit OTP before the 120-second timer ends.
  3. If the timer expires, select resend to receive a new OTP.

Expected result​

After a successful sign-in, the application opens and you typically land on the Dashboard. If your password must be changed, you are sent to reset password. If two-factor verification is required, you complete that step first.

When OTP verification succeeds, you are signed in. If the link includes a project, you are taken toward Timesheet for that project.

If you are idle long enough, a Session Expired screen may appear with a Login button, or you may be signed out. Select Login to return to the sign-in screen.

Common validations​

SituationWhat you see
Email or username is missingEmail address is required
Password is missingPassword is required
Wrong credentialsIncorrect email or password
Account is not activatedYour account is not activated; activate your account
Email is not confirmedConfirmation messaging; use email activation
Captcha is required and failedSign-in waits until captcha succeeds
Two-factor timer reaches zeroTimeout; please try again — return to login
External sign-in cannot be validatedCould not validate external user
Microsoft is not availableMicrosoft provider is not configured
Microsoft sign-in failedMicrosoft sign-in failed
Incorrect OTPThe OTP entered is not correct; please try again
OTP expiredOTP expired; click resend to regenerate OTP
OTP sentOTP sent on your email address
OTP successOTP verification successful
Password reset email sentMail sent / password reset mail sent
Email missing on forgot passwordEmail is required